We’re offering simple, flexible policies for reservation changes and cancellations, so you can book your trip with confidence.
Need to reschedule your trip? No problem—you can move your reservation dates with no change fee. Or, if you need to, you can switch your reservation to another Vacasa home.
At any time, you can cancel your reservation and we’ll deposit a Future Stay Credit into your Vacasa account for you to use later. Here’s how it works:
Get 100% credit: You’ll receive credit for 100% of your trip cost (even the taxes and fees).
Feel free to explore: Book the same Vacasa home as before, or try a different one. You can even use your credit for a stay in a different destination.
Take your time: You can redeem the credit for a new trip with a check-in date up to 15 months after the day your credit is issued.
If your check-in date is at least 30 days away, you also have the option to cancel your reservation and receive a refund in your original form of payment (minus the booking fee and associated taxes).
Good news—our worry-free change and cancellation policies also apply to trips beyond August 31. You are still eligible to reschedule your trip, receive 100% Future Stay Credit, or receive a refund (minus the booking fee), as long as you do so at least 30 days before your check-in date.
If you have questions, call 1-800-544-0300 and a member of our Customer Experience team will be happy to help.
Enjoy peace of mind when you plan your next vacation. Know that we’re working harder than ever to deliver seamless vacation experiences this summer and beyond—so you can focus on making memories with the people you love.
For new trips, you can cancel within 24 hours of booking and receive a full refund.
If you cancel 30 or more days before check-in, you can receive a 100% Future Stay Credit to use for a new trip later. Or, you can choose to receive a refund of any rental payments you’ve made, minus the booking fee and associated taxes.
Under our updated worry-free booking policies, if your check-in date is on or before August 31, 2020, you can receive a 100% Future Stay Credit no matter when you choose to cancel.
With a Future Stay Credit, you’ll have a vacation in the bank, whenever you’re ready to travel. The credit is flexible, so you’re free to book the same home as before, or visit a different Vacasa home or destination. The new trip must have a check-in date no later than 15 months after the day your credit is issued.
As a security measure, your Future Stay Credit is automatically linked to the email address used to book your original reservation (the reservation that you canceled and received credit for). To redeem the credit on Vacasa.com, you’ll need to create an account with the same email address—or log in, if you already have an account with that email address.
Once you’re logged in, the Future Stay Credit will appear as a payment option when you make a new reservation.
If you change your trip and the updated reservation costs more than your original one, you’ll be asked to pay the difference.
A reservation booked using Future Stay Credit must be in the same currency as the reservation that you cancelled for credit. (In general, this means the new reservation must be in the same country as the cancelled one.)
Refunds may not be available for certain reservations outside the U.S. and Canada.
Reservations made on a third-party site (such as Airbnb or Vrbo) may be subject to that channel’s terms and conditions if they differ from Vacasa’s. Please check the site where you originally booked your trip.