Worry-free booking

Learn about our flexible, no-fee change and cancellation options.

We’re offering simple, flexible policies for reservation changes and cancellations, so you can book your trip with confidence.

Trips with check-in dates through June 30, 2020

Changing a trip

Need to reschedule your trip? No problem—you can move your reservation dates with no change fee. Or, if you need to, you can switch your reservation to another Vacasa home in any location.

Cancelling a trip

At any time, you can cancel your reservation and we’ll deposit a Future Stay Credit into your Vacasa account for you to use later. Here’s how it works:

  • Get 100% credit: You’ll receive credit for 100% of your trip cost (even the taxes and fees).

  • Go anywhere: You’re free to use the credit at any Vacasa home, in any destination.

  • Take your time: You can redeem the credit for any new trip with a check-in date up to 15 months after the day your credit is issued.

If your check-in date is at least 30 days away, you also have the option to cancel your reservation and receive a refund in your original form of payment (minus the booking fee and associated taxes).

Trips with check-in dates after June 30, 2020

Good news—our worry-free change and cancellation policies also apply to trips beyond June 30. You are still eligible to reschedule your trip, receive 100% Future Stay Credit, or receive a refund (minus the booking fee), as long as you do so at least 30 days before your check-in date.




If you have questions, call 1-800-544-0300 and a member of our Customer Experience team will be happy to help.

Enjoy peace of mind when you plan your next vacation. Know that we’re working harder than ever to deliver seamless vacation experiences this summer and beyond—so you can focus on making memories with the people you love.

Cancellation policy FAQ

For new trips, you can cancel within 24 hours of booking and receive a full refund.

If you cancel 30 or more days before check-in, you can receive a 100% Future Stay Credit to use for a new trip later. Or, you can choose to receive a refund of any rental payments you’ve made, minus the booking fee and associated taxes.

Under our updated worry-free booking policies, if your check-in date is on or before June 30, 2020, you can receive a 100% Future Stay Credit no matter when you choose to cancel.

With a Future Stay Credit, you’ll have a vacation in the bank, whenever you’re ready to travel. The credit is valid at any Vacasa home, so you can rebook the trip you originally planned or visit somewhere new. The new trip must have a check-in date no later than 15 months after the day your credit is issued.

Read more about Future Stay Credits >

As a security measure, your Future Stay Credit is automatically linked to the email address used to book your original reservation (the reservation that you canceled and received credit for). To redeem the credit on Vacasa.com, you’ll need to create an account with the same email address—or log in, if you already have an account with that email address.

Once you’re logged in, the Future Stay Credit will appear as a payment option when you make a new reservation.

Log in or create an account >

Please note

  • If you change your trip and the updated reservation costs more than your original one, you’ll be asked to pay the difference.

  • Refunds may not be available for certain reservations outside the U.S. and Canada.

  • Reservations made on a third-party site (such as Airbnb or Vrbo) may be subject to that channel’s terms and conditions if they differ from Vacasa’s. Please check the site where you originally booked your trip.

Read our full reservation terms and conditions or our Future Stay Credit terms and conditions.