I just wanted to drop you a note to let you know how much we enjoyed staying at Ballena Azul, Loreto Bay November 1 - -14. Everything was perfect. The condo is so thoughtfully set up and in a lovely location within the Founders area. We enjoyed our morning coffee watching the sun rise and happy hour with the setting sun.
Your attention to detail just perfect. We enjoyed access to the bikes - helpful to get to the market and to Pickleball!
As we have run a rental cottage on the Sunshine Coast we were delighted to discover fellow Canadians as the owners.
As we have appreciated from renters, we thought we'd let you know a couple of things. The lights, both solar and in wall lighting along the stairs to access the roof top patio do not work. This leaves that top stairwell very dark, requiring a flashlight and extra care after dark. We let Casago know.
Also, a small thing, but a total treat to have, but the frother does not froth. This is the same as our Nspresso frother and they just stop working properly after a couple of years.
The Casago staff were excellent. Mitzy was our go to person and was super responsive and helpful both when we dropped by the office or via email. Mitzy gave us a lift to the condo with our bags when we arrived. She secured and organized including accompanying the agent, a car rental. Her care and availability really added to the holiday.
Mostly just sending a big thank you. We hope to be able to return.
Regards, Sally
Sally T.
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Apr 2026