The house was a great location and very nicely set up, BUT Vacasa ruined it all! They just 100% miss out on the extra personal touches and communication than an individual owner!Communication was awful! I emailed a question on Monday, got an answer on Thursday evening of that week, the day before we left!! The garage code did not work, and then finally was told 2 other codes that it might be, BUT neither worked! Had 4 bathrooms, but out of body wash throughout the house, enough for about one wash for one person from out entire party and was told, "I apologize, but there is no additional body soap to be provided." Like, you can't hit a store and bring us some? We had to to buy! Asked for an early check in, and was told no because they were cleaning the house. So then I asked, can we just park our car in the garage early so we could Uber downtown, and again was told no! We were at the house a couple times, and there was no one there cleaning at all that afternoon!! I LOVE VRBO, but will NEVER use a corporate owner like Vacasa again!! Worst experience ever with a VRBO!! I will use individual owners only from here on out! Also, the floor boards on the roof patio have many unsafe sections and boards that make you feel like you could fall through when they sink as you walk on them!!!
Stephen P.
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Mar 2026