Couldn't have asked for more in this condo. Awesome beach access, beautiful views, full kitchen with plenty of kitchenware and linens. Very happy with our stay here and would love to stay here in the future!
The house was well equipped. Location is perfect to reach Rockaway beach. We had issue of broken window which was fixed temporarily after we raised this with management. The home has board games, all utencil in kitchen, toys for kids, plenty of towels + blankets.
- The TV needs upgrade!
- master bedroom bathroom light isn't separate so, to use bathroom, whole room gets lit.
- door entry code was different than what was given to us in checkin instruction email.
We appreciate your feedback, Vishal. Hardware for the window repair has been ordered and will be installed as soon as it arrives. Local staff will ensure the provided code for our guests is correct every time. Thank you!
Nice clean interior, large windows to enjoy ocean view, get from door to beach in about 30 seconds. Loved it!
This place has nice views out of large windows and it’s only a few steps to the beach. The kitchen is well stocked and the beds quite comfortable.
The views, comfort, all amenities you could possibly need!
Your maintenance staff went above and beyond to accommodate our needs!
However please, please,please fix that front door. We got locked out twice and had to call your guys to fix it. We did not feel 100% safe because of the door issue. Otherwise we will be staying with you again! Most comfortable for our needs.
Judy, thank you for your review. We sincerely apologize for the issues you experienced with the front door. Thank you for reaching out to us so we could quickly assist. The door has been repaired since your stay. We appreciate your feedback and hope to host you again soon!
This is a really nice & comfortable 2 bed/2 bath home but needs work. The front door is damaged and was actually not closed properly when we arrived. We could get in without the key. The trick is to slam the door closed; however, the lock is damaged to the point we left a chair in front of the door at night. Also, one window doesn’t close properly. The home comes with European windows which people don’t understand and have damaged. The outside grounds have some litter strewn about as does the broken elevator. It is actually very confusing when you first arrive to find the stairs. Finally, the double beds in one bedroom are of poor quality and feel like they are made out of straw based on their lack of support. I would actually stay in this home again if these issues were addressed.
Hi, Kusha! Thank you so much for staying with us and providing us an opportunity to correct the issues you had during your visit. A new front door has been ordered and will be installed with a new lock once it arrives. The homeowner is in the process of getting new window handles so the windows will securely close. We do hope to host you again once this work is done!
This place is amazing. We loved it and much we booked another week. The lock, key, door situation is terrible. We did talk to maintenance and the owners are in the process of changing it. I very much recommend this place.
This place was fabulous. The only issue we had was with the front door. The door handle and lock was in pretty bad shape (broken) actually. One of the hot tubs would t heat and the other one was “warm” at best. Other than that , this place was perfect. I’d recommend to all my friends and family !!! Oh… DO NOT eat at “Grumpies”. (Local breakfast diner). Extremely rude, bias, and unprofessional. They will treat you less than an animal, are not happy that you are even there in the first place, much less want to provide you any reasonable service, We found the host to be extremely rude, and disrespectful. Completely out of line (needs to be fired) type of behavior.
Roomy two bedroom condo with ocean view needs a new lock. We had to have someone come so that we could lock and shut the door. Toilet in one of two bathrooms was not cleaned, although two agents assured us someone would finish the job, no one ever came.
Thank you for staying with us, Marion. The lock and door will be replaced by the beginning of November. We do hope to host you again!
Enjoyed a wonderful stay. This space is an ideal location with all of the amenities you'd ever need to cook, sleep and enjoy a weekend. We had one issue with the door lock that had not been maintained and caused us to be locked out, but it was addressed by Vacasa maintenance who were available and on-call. Really appreciated the dog-friendly and clean, modern space. The view was much more expansive and impressive than expected and steps from the beach made it fantastic!
We are thrilled to hear you enjoyed your stay at Serenity by the Sea! We apologize for the door lock issue and are happy our staff could get it repaired for you. We are sorry for any inconvenience this caused and we hope that the refund you were provided shows our dedication to guest satisfaction. We hope to have the opportunity to host you for another enjoyable stay.
Great location and relaxing vibe in the condo. Right on the beach!
Steps from the beach
North end of town - quiet
Large living space and kitchen
Well stocked - linens and dishes
We had a wonderful stay at this condo. The view is beautiful (not a peekaboo view as the listing indicates - it's a corner, but great view of the beach). The condo is clean, comfortable and well-appointed. We will back!
Clean, well appointed condo with lovely views and a good location. Didn't run into any issues with the place and would recommend to small families or couples. The large windows were the best - you can hear the ocean when open.
The condo is clean and comfortable. The location, right on the beach is great, the condo is quiet and we didn’t hear road noise. We would stay here again
Great condo to stay in. Beautiful view of beach, short walk from condo to beach, pet friendly. Just about everything you need at condo; just bring your clothes and food.
Love the open format of these rooms and the fact that they are right on the beach. Having a kitchen is an absolute bonus. This particular room has plenty of seating. We have been staying at Nedonna Views at least once a year for the last seven years. Very comfortable. Rockaway is a great sleepy quiet town that is n't touristy like Cannon.
This condo is very well appointed and has everything you will need for a great visit to the Oregon coast. We cooked almost every meal and were not wanting for a thing. The beach access from the condos is very easy and not as busy as many other beach access points in that area. The condos are all on the second or third floor because the parking is on the ground floor so maybe not the best for anyone with hardships climbing stairs. That is the only negative that I can find with this lovely condo. They did finally bring in some bigger coffee cups so you don't even need to bring those:-) This was our 5th time renting this condo so you can see that we really love it!
Location. Clean. Private. Beach.
Loved the location, view, size, and the quaint coastal towns!!
My friends and I enjoyed our 3 day weekend at this condo very much! I chose this one for the layout and it worked out perfectly for 4 adults, although I can tell the 2 full size beds are kid friendly since they were very low to the ground (no box spring). The condo was equipped with everything we needed, but I would recommend the owners put a table or shelf in the 2nd bathroom since there is absolutely no place to put any of your toiletries (we moved one of the side tables from the living room and it worked perfectly). Would recommend this condo to anyone looking for a nice weekend getaway!
The apartment was super nice. The view from the living room is hard to beat, the place itself is very spacious and the close distance to the beach make it a perfect get away.
The view was incredible and the beach was great for my puppy to play as it was quiet and very dog friendly. The mattress was a bit uncomfortable but that being the only con. Thanks for a great beach getaway.
Parking under the condos surrounded by cement starts you off with a sterile industrial feel, but after a short walk up the door opens up to a beautiful and modern space! Large rooms, huge windows, and all the comforts of home! The space was clean and bright, even on a rainy and gray Oregon day.
The beds were neat and tidy, but the mattresses were a bit springy.
Overall we enjoyed our stay.
I loved the view from the living room,it was crazy affordable,it was my girlfriends first time at the ocean and I felt like she’ll never have it better than that,the condo was way nicer than I expected with a super nice view,definitely would recommend it to everyone and definitely would stay again thank you vaccasa
Last minute one night trip and everything went as smooth as we could’ve hoped. Easy to access, right on the beach. Concrete walls ensure you hear nothing from the neighbors. Hope to come back again soon!
We had a wonderful time at the condo. Room for six and a dog. The view really is a pleasant surprise.
Such a great place to stay! We were a group of 6 plus a small pup. Very comfortable and spacious. Loved the views and the beach access was right there! The place is built on concrete and also had high ceilings. It felt very strong and no creaks at all when you’re walking around. We spent Christmas there and it was perfect. Kitchen was nicely laid out and we all loved the openess of the whole place. We are planning on making this place our yearly get together.
This place was nicer than expected! We had beautiful views for a rainy weekend. Also, it was an open floor plan, so it was very easy to socialize and cook in the kitchen. Another plus, is that the bathrooms were very spacious and there was a waher/dryer. We found it very comfortable for kids too.
Great spot for the money! Way nicer view than you see in the description! Really well equipped kitchen but bring your own coffee cup if you want one bigger that 6-8 ozs.
Great location, quiet and nicely furnished
Access to the Beach was outstanding; just down the steps and a short walk to the beach. Accommodations were excellent. Sitting in the living room in the evening or a rainy day looking out the floor to ceiling windows watching the waves was very relaxing. Just about everything you need for daily living is available in the condo (just bring your own food and clothes). . Really couldn't hear any of the other people in the condo complex. Instructions to the condo were very easy to follow. Loved that it had a washer/dryer in the condo. Will definitely stay here again.
We booked condo #108 a couple weeks ahead of our trip and are so glad we did! Awesome location. Quiet beach, easy beach access, gorgeous views (from living room & small deck). Even though the bedrooms face the railroad & coastal road, it was very quiet. Also loved being able to open the windows to let in fresh air. Having laundry on site, a large bathtub, 2 showers, and full kitchen were fantastic. Taking out our dog to do her business was easy. Will be back for sure!
Our family really enjoyed staying here because it was spacious, clean, and very nicely decorated. Our only real problem was the unusual hot water and heater system. The system required not having a very high temperature setting for the condo heater in order to have sufficient hot water. However, though we were careful to follow the directions, we still ended up with the hot water going cold in the shower. That was not fun!
We have added an insta hot to help with the hot water situation and have not had any further issues at this time. Thank you!
My family and I truly enjoyed our stay at this condo. There are a few things that would make this an even better stay. Frying pans are old and bowed. Makes it difficult and time consuming to cook. Everything else is excellent.
The view is amazing, and the cool breezes are the epitome of relaxation. Definitely merits a repeat visit!
There was a 3D virtual tour of this room that didn't quite capture just how much of a beach view you actually get. I was surprised how much more I could actually see when I got there myself.
The kitchen was great. Outside of having to bring a beercan chicken roasting pan & an electric pancake griddle, the kitchen had everything we needed, including really decent utensils, some even better than what we had at home (except the pans, which were neither cast iron nor ceramic). We crammed the fridge to maximum capacity; just enough to hold a week's worth of food for 3 adults.
The doors & windows are really interesting; they can be opened vertically or horizontally & cut down outside noise significantly. In fact, the only time we ever heard neighbors at all is when they were either running up the stairs or talking near the hot tubs near the kitchen. Don;t worry about noise from the train tracks, we didn't "hear" the tourist train go bye even once the whole week.
We took the dolphin drawer out of the master bedroom & put it in the room with 2 beds, because a room with more people needs more storage. We also took the table in the living room with the whale on it into the hall bathroom because there's absolutely no counter space or storage in there.
Looking at the other condos, this particular room is the only one with a mural in the dining room & the only one with a decent night stand between the two beds; the only one with a table big enough to hold a fan. (They have no fans, so you'll have to bring your own).
The particular beach this place overlooks is great personal space. The crowds are mostly down in Rockaway & Diamond beach, while Manhattan beach is sparsely populated. A good place for flying a stunt kite.
We as a family enjoyed the proximity to the beach. The parking was good too. The hot tubs were clean! The condo amenities were excellent. We will be going through vacasa again!
The kitchen was well stocked, couch and bed were very comfortable, very open space with a beautiful view! Loved sitting on the couch looking out at the beach. Also loved being just a quick walk to the beach, our furry companion was in heaven!
This is a great place to stay, I would recommend it to anyone. Have fun!
We had a wonderful stay in the condo. Perfect location steps from the beach. Cute condo with all the amenities. We cooked dinner for our friends staying in other condos and had everything we needed. Loved walking on the beach to downtown. Overall a perfect vacation to unwind, enjoy the view of the ocean and relax with good friends.
Rockaway Beach is quiet and beautiful, and the condo is the perfect location, just on the beach, but quiet and spacious for a nice gathering of family. Would definitely stay here again!
Nice and quiet. Beautiful condo with a spectacular view.
This condo is very nicely decorated and has a very well supplied kitchen. The living space is open and roomy. This particular unit is located on the north side looking up the beach so does not get much sun on the little deck in summer , which can be a plus or a minus. The windows are operable for good ventilation.
We really enjoyed this space and would definitely return.
We love these condos and have stayed here before, but this one was better than the last. Seemed larger and water pressure was excellent in both bathrooms :) I love this location and you can't get any closer to the beach. We will stay here again for sure. PS Vacassa...the added Welcome beach bag with goodies was a first for us and we loved it!
This unit had brand new carpet! Easy access to beach and hot tubs. The kitchen was stocked well with utensils. We brought foil, ziplocs and seasonings...that's it!
It was also very clean, aside from some bugs stuck on the outside of the windows.
We enjoyed our time in the Coast and are looking forward to our next visit. We highly recommend your lovely condo. It was spotless and beautiful!
Loved the location! The welcome bag was a great touch. The condominium was quite and clean and comfortable. We will book again and recommend our family and friends to book VACASA.
I stayed here with a couple of friends and this rental had the perfect amount of space for everyone. It is in great condition and is right on the beach. I would definitely stay here again!
Want to get away from the city & electronics!! Well here is the place. Get lost in nothing but relaxation and unwind. Short walk into the city (about 2 miles long). Walking on the sand, taking it all in will make the town fly by.
Then so close to Cannon Beach or a 2 hour drive to the city. Just can't beat that!
The only thing Rockaway Beach has going for it is the beach. It's big and open and not crowded.
We enjoyed the condo and loved the location. Nice and quiet area.
This was our 3rd stay! We love this location it is so quiet and out of the city.
Love this property!! We will be back soon!!
Extremely clean, comfortable and well located.
We enjoyed this spacious condo unit right on the beach. The comfy couch right in the window made for relaxing wave watching and luxurious napping. We enjoyed the treasures to be found in the town of Rockaway Beach and explored up the coast to Manzanita. This was a perfect spot for some rest and relaxation!
Had an amazing weekend away, with an extremely easy rental process. Would recommend this condo to anyone looking for a relaxing weekend away.
This condo was spacious, right in the beach, and had everything we needed for a short getaway. We really loved that we could cook meals in the kitchen, this saving money on eating out. It's just steps to the beach, with a handy pet station right at the entrance to the beach for dog cleanup. We thoroughly enjoyed our stay and would definitely come back!
Our 2 day stay was great. The home has modern conveniences, cleanliness, and ocean views which set the stage
For a fun and relaxing time. It was also nice to include our dogs on the vacation. Our teenage children also really enjoyed our stay.
The condo was clean, modern,and well equipped. We love the place and definitely come back
Great value, quiet, great views.
The construction of this property allows for units that feel like there are no other people. A real getaway Very well stocked with all you need.
We stayed in #108, and were very happy with everything. We will be staying here again for sure = ]
The updated bathrooms and kitchen give it a modern feel, while the the location let my family enjoy the beach all day without hassle.
We had our first campfire on the beach and it was awesome. Another family offered us their campfire and we took it. The beach is awesome and goes on forever. The condo is in a great location and a nice place to stay.
We have never experienced any issues with any of our other VRBO rentals. This affected out vacation with our grandchildren in such a negative way. Every time we returned to the condo we were reminded how unclean it felt because of the carpeting. Dish towels and oven mitts and a good skillet are essential in the kitchen, not having them was another reminder of how inadequate our stay was.
This company did a good job and the location was good.
An adequate beachside location, it is a bit dated and in need of refresh. Mostly furnished with all you need for a relaxing stay. Bring your prep tools for a gourmet meal, however, as the selection in the kitchen is a little sparse (knives).
We would rent again, but would like to see it recarpeted and repainted.
This was my forth Vacasa rental and my first disappointing stay. They need to replace the carpet . And get a new cleaning service.
We enjoyed our stay. Close to the beach.
This was the dirtiest place I have ever stayed in my life and my husband used to work out of town in construction where 5 guys room together in a pit. The moment we walked in the door I felt dirty. We had to wear slippers or socks the entire time. The carpet is beyond need of changing, pet friendly or not it was a complete disaster. The beds are worse than sleeping on the floor. After the first night we had to buy and air bed and bedding in order to even sleep. The pillows are stained and nasty, the bedding was not even clean. We didn't use one dish out of the cupboard without washing it first. The pans to cook in were a total joke. There isn't even a knife to cut things up, you get 6 terrible steak knives is it. The metal door make it where you can't see who is at the door and someone randomly knocked at 9:30 at night. No way we would be answering that when you can't see out. There isn't one nice thing I can say about this place, honestly look somewhere else before you chose to stay here!!
Nice place lots of room and very quiet
This place was great! This unit is an end unit so you get some additional privacy which is great if you have small children that view clothing as "optional." The view and layout is great and it is a perfect part of beach if you like to be a little more to yourself. Rockaway Beach is in a great location and probably my favorite of all the spots I've stayed on the coast. There is easy access to Tillamook for a proper grocery run if needed and Cannon Beach is about 30 minutes away for more touristy type of activities. My only recommendation is that if you really like to cook I would bring some of your essential supplies like a good chefs knife, spatula, sauté pan etc. The essentials are there but I'd bring those faves with you.
We came here with our two young kids. Perfect spot! You can't beat the location, right on the beach. The kids had a blast and we had a blast. The condo was very clean when we arrived.
I loved the view and the short walk to beach, it was beautiful!!
We had 5 adults and 1 child in our group . We stayed two nights and wished we had scheduled longer. Very comfy. We would definitely stay there again.
The fire alarms to the entire condo went off at 4 am during our stay, and could only be turned off by the local fire department, who took 30 minutes to arrive. We spoke to a local who said this happen all the time at this property. Not a relaxing experience!!!
Thank you for sharing your review. We apologize that the fire alarms went off during your stay; we actually do not believe this to be a frequent problem and are unsure of what could have caused this. We will look into the situation and see if there is something we can do to prevent this from happening again. We hope you enjoyed the views!
This is a very nice, clean place with a roomy feel. The kitchen is beautiful and up to date, equipped with all the basics. It was the second time our family met for a Thanksgiving week end. The beds are very clean and very comfortable. The bathrooms clean and classy. Loved the convenience of the washer and dryer. We love this place! Thank you for a clean quality place we can look forward to coming to and making our stay a family tradition. The Strayers
The condo was incredible dirty. The carpets need to be replaced. They are filthy. The bathroom toilets were dirty and there was hair in the bathtub. Broken curtain rod, barstool, toilet paper holder show major neglect of the property. Contacted local management and spoke to a representative that was incredibly helpful. The was the highlight of my experience with Vacasa.
We appreciate you taking the time to share your review with us. We apologize that the home was not as clean as it should have been for your stay; housekeeping management will follow-up with the housekeeper regarding the matter. We do have high cleanliness standards and expect our housekeepers to live up to them for the comfort of our guests. The Property Manager is aware of the maintenance issues you experienced and will work on those with the owner as soon as he is able. We hope you found the view beautiful and enjoyed the perfect beach access!
We decided to come off peak so that we could enjoy the beach to ourselves. We got just that. This location was amazing and while it was right on Highway 101, it felt like it was off the beaten path. It was great being able to wash/dry our clothes when we needed to (and with two kids, you need to a LOT) and being able to have the great attached kitchen when we didn't want to eat out was awesome.
We have returned for our second visit to Stoneybrook Condo #108 at Rockaway Beach. The condo is beautifully decorated and very spacious, located right on the beach. We stayed with two adults + 2 adult teens and had a wonderful time. Brought our wet suits, as we did some wave jumping, skim boarding...the ocean is pretty COLD! We also brought our kites and flew them every day, and got some gorgeous kite flying silhouette photos at sunset. Every morning, we would get up and go jogging along the shore...all the way to the Twin Rocks. It was sad that there was a 'Fire Ban' everywhere in Oregon this summer: last time we came we built huge roaring bon-fires on the beach at night. We were so looking forward to having a few bon-fires, but unfortunately couldn't this year.
We would highly recommend staying here for a complete R & R vacation!
Love it and will definitely return again!
Loved the ocean view and the kitchen. The master bath is really nice, too. We would definitely stay here again.
Great location with lots of room for 4-6 people.Entire place was very clean. Nice to have a full sized kitchen and great bathrooms.
Beautiful 2 bedroom condo. Not a bad view from the rooms. Perfect for families or friend getaway.
This was the first time my family and I have stayed in Rockaway. The property is just steps away from the beach and the views from the living room are spectacular. Hardly anyone on the beach anytime of the day. Small little town, but has lots of restaurants. Might want to bring your groceries though, doesn't really have a real grocery store anywhere close by. Condo is very spacious and comfortable. Next time, Bonfire on the Beach!!! We will be back.
The lower condo's still require 2 flights of stairs, had the elevator worked, would have been much better. Lots of space in the room with plenty of storage. Kitchan had a full set of equipment, but not all of the favorite tools (pans not non-stick), so may still want to bring your own. Would return in a heartbeat!!! When eating out & bringing back, use menu online to order in advance.
My husband and I needed to just get away and re-connect. Was a easy to get to spot..easy to get anywhere else from and very comfortable to relax and just hang out.
My husband and I needed to just get away and re-connect. Was a easy to get to spot..easy to get anywhere else from and very comfortable to relax and just hang out.
My husband and I needed to just get away and re-connect. Was a easy to get to spot..easy to get anywhere else from and very comfortable to relax and just hang out.
I took my daughter here to celebrate her 21st birthday. It was so wonderful we took her dogs with us and had fun. Way to the beach was so nice not having to climb down or crawl over rocks or wood. It was very warm and cosy like home. And even had a basket full of stuff for your dogs. So if you forget a bowl it is ok they have one for you. Thank you for a wonderful time.
We have stayed at different units in the same complex with much better maintenance and cleanliness! This was the first time we have felt that one of the condos needed a deep cleaning and a little TLC.
Thank you for your review. We have taken note of the suggestions you made regarding a deep clean as well as tending to fixes needed in the home. Your feedback has been forwarded to our local management and housekeeping team to get the issues addressed as soon as possible. We appreciate hearing directly from our guests, especially our repeat customers, as this allows immediate improvements to be made in order to better our rentals. We do hope that you still had a wonderful stay with us and we look forward to seeing you again soon!
To whom it may concern:
Unit: The Stonybrook Condo #108 (https://www.vacasa.com/unit.php?UnitID=164)
Address: 105 NW 23rd Ave #108, Rockaway Beach, OR 97136
We recently booked The Stonybrook Condo #108 and are requesting a full refund.
Friday, October 3rd, 2014
My wife and I traveled for 2+ hours from our home and arrived at the unit looking forward to spending a great weekend together on the coast in celebration of her birthday. Immediately upon arriving, we were extremely disappointed to find the unit in no condition to be rented out for guests and were completely frustrated with what we found.
Carpet was completely stained and dirty throughout the unit. Carpet throughout was extremely dirty, had lots of stains and it smelled due to the fact that it was dirty.
Couch was dirty and stained all over; found tear + hair showing it had not been cleaned. There was no way whatsoever we were going to sit down on this couch. It was disgusting to even think we were supposed to sit in the couch during our stay.
Kitchen floor found with large sticky stains. Another example of how this unit is not in any condition to be rented out. Completely unprofessional.
Stains found on bed covers. We didn't even go as far as actually touching the beds to see what it might look like underneath the covers. This was the final straw, we had seen enough.
Frustration boiled over at this point, we were so dissapointed to find the unit in the conditions we found it in. The pictures from the website (https://www.vacasa.com/unit.php?UnitID=164) do not reflect the unit's true condition. It made us completely uncomfortable with the idea of staying here for 2 nights. Based on what we saw between the stained/dirty carpets, the stained/dirty couch, stained sticky floors and stains on the bed covers, we were completely unsatisfied with the unit and immediately contacted the local management team at (503) 374-9207.
Andrea answered on our first call attempt, but was unable to help us in any immediate way. We asked if there was another unit we could move to, but she said there was nothing else available. Andrea said she was sympathetic with our concerns and her suggestions were for us to wash the linens ourselves. She did say she could get someone to clean the kitchen the next day, but she said professionally cleaning the carpet + couch was not going to happen during our stay. Andrea also mentioned that there were previous notes stating that the unit needed to be professionally cleaned. How does Vacasa Rentals offer this unit out knowing that it was in no condition to be made available to guests?! This is completely unacceptable and negligent. This is not right.
My wife and I were so uncomfortable, dissatisfied and frustrated with the idea of staying here for 2 nights that we told Andrea we wanted a full refund and that we were leaving the unit immediately after taking pictures and traveling back home. Andrea said taking pictures was a good idea and to include them in the "satisfaction" email that we would be receiving. Andrea pointed out this was the only way to request a full refund. Andrea did mention that the Guest Satisfaction Team would be fair.
We asked when we'd receive the email, she said it wouldn't be sent till our checkout date (2 days later). We wanted it immediately, but being that it was now after 10pm as we were ending our conversation, she said there was no other option. She suggested we call back the next day to ask again. Our phone called ended at ~10:05pm.
After taking pictures of what we had found within the unit, we followed through with our decision to leave the condo and traveled another 2+ hours to return home. We would rather make that drive and request a full refund instead of staying 2 nights in the unit in its current conditions.
Saturday, October 4th, 2014
I attempted to call the same number I had reached Andrea at the previous night (503-374-9207) a total of six (6) times. There was no ring, instead it went straight to recording of â€œAll of our agents are currently busyâ€ asking me to leave a message instead. I did not leave a message.
I received a phone call from 503-345-9399; I missed the call. A message was left that theyâ€™d noticed Iâ€™d called multiple times. They said they are open 7am to 10pm and to call back.
I called back the number I was just called from (503-345-9399), but no ring. It went straight to the same recording to leave a message. I left a message.
I called the original number (503-374-9207) and finally got a ring. Karen answered. She had notes from my call to Andrea the previous night. I once again expressed my dissatisfaction. She said that there would be an email sent out to me and that the Guest Satisfaction Team would deal with this. She mentioned they are fair. Karen also said she would have the property manager visit the unit and take notes on what they found.
I was still dissatisfied with the fact I had to wait for an email. I asked for my request to be escalated. Karen said she would look into the possibility of getting me the email on Saturday (one day before our original checkout date). I mentioned to her I had photos and she asked that I send those along with the email. She reiterated that the email was the only way to handle this. She asked me to check my email inbox again around 11am the same day. Karen did remind me that they have strict rules on when the email goes out, so there was no guarantee that she could get it to me sooner.
11:30am & 12:05pm:
I checked my email inbox and found no email from Vacasa or the Guest Satisfaction Team. I was so annoyed and frustrated that I just decided to forget about the whole situation for the rest of Saturday and next day (Sunday, Oct. 5th) to at least try and salvage what was left of the weekend that had not been ruined yet by our rental of this unit.
Sunday, October 5th, 2014
I received an email from email@example.com. I did not read it or reply. As previously stated, having to deal with this would have ruined our Sunday having to think about our negative experience and the fact we paid a lot of money with no guaranty of getting a refund.
Monday, October 6th, 2014
I responded to firstname.lastname@example.org with this very message + photographs.
I am requesting a full refund from Vacasa Rentals. The unit webpage (https://www.vacasa.com/unit.php?UnitID=164) provided false advertising in its representation. The unit was found in no conditions to be rented to guests. We traveled 2+ hours and were so disappointed and frustrated that we decided to leave the very same night we arrived, less than an hour after arrival, traveling back home for another 2+ hours. We have rented many vacation homes/condos in the past and have never encountered anything like this. The fact that this unit was rented out to us knowing there were previous notes on the unit stating it needed to be professionally cleaned is unprofessional and wrong.
The price is too high for the condition of the property. No working elevator, carpet needs to be replaced. Nice view from livingroom, but that was about the nicest thing in this condo.
This the second year that we have stayed in this particular condo. The location, the property construction is top notch. Our concern is that there needs to be some care to be updated and it will meet the quality of construction of the building. Needs some TLC. Our stay was very relaxing and we had beautiful weather. Could not beat the view and the beach. Bed was comfortable, excellent master bath shower and tub.
Pluses: Lovely location, easy access to quiet beach and proximity to local attractions. Minuses: elevator not working, stained wrinkled carpet. Overall though we had a wonderful and were sad to leave. Quick response from Vacasa staff re: issue with elevator alarm which we appreciated.
There was no mention of the elevator not working when I booked the condo via phone. I had read every review prior to booking, and noted that a renter from December 2013 commented how nice it was to have an elevator for their 100+ year old grandma. The website says there is an elevator that goes right to the condo. That was a key factor in choosing this unit. Unfortunately, the elevator is "indefinitely out of order" which was not mentioned when I booked it on the phone. I only found this out when I read the confirming email 5 days before our stay. We have a 14 year old lab who can no longer do stairs. When I called after reading about the elevator, I was told that the only units available 5 days from then would be significantly more expensive. I was also told it is "only 2 short flights of stairs." My boyfriend had to carry the 120 lb. dog up and down the 24 stairs multiple times a day. Less important, the 2 barstools in this condo (not 3 as pictured) are so wobbly they are a hazard. The carpet is stained and needs to be stretched -- better yet, replaced. We bought a whole fish and the condo did not have a knife sharp enough to fillet the fish, so we bought one at the sporting goods store in Tillamook and took it home with us. Last, the "private balcony" off the master is about 2 feet x 6 feet and looks right at Hwy 101 and the RR tracks. All this being said, we loved Rockaway Beach. We enjoyed the Bay Breeze Putting Course in Tillamook. Not your usual putt-putt!!! We had a blast crabbing from the dock just north of here at Nehalem Bay. Bring some raw chicken for bait!
We absolutely loved our getaway at Stonybrook! We have rented a few houses in Rockaway before and this by far was the best place we have stayed in. We will be back! The views were amazing, the condo had plenty of room, beds were comfy, overall it was amazing!
This is great feedback. We're so glad that your overall experience with us was such a positive one and that you would choose to stay with us again. We look forward to seeing you!
We had a very nice stay, walked the quiet beach, visited galleries in. Canon Beach and Tillamook Air Museum, one day showers one day sunny.
Pictures of this property were misleading for what the property was. It was nice, but definately run down.
Thank you for sharing your honest feedback! We are so sorry this condo did not meet your expectations, and as we continue to work with the owner to update and improve this home we will certainly consider your helpful suggestions. Thank you again for your review and we would love another opportunity to impress you.
Nice location and great for two to four
We had a wonderful stay in this condo on Rockaway Beach. The access to both the beach and Highway 101 can't be beaten. The beach surrounding this area is beautiful, clean, and goes on uninterrupted for miles! We wish we could have stayed longer!
The only problem we had was that during our trip the elevator was not functional (there was still access by stairs). After we checked in we were initially told it would be fixed that evening only to be called back later to be told the elevator had been broken for "some time" and would not be fixed until after we left. This wasn't a major issue for us but I can see how it could be if someone decided on this building specifically because of the elevator access.
Even with the minor elevator issue we would love to come back for another relaxing vacation on the Oregon Coast!
Great feedback! We're glad you enjoyed your stay with us. We are aware that the elevators can be problematic from time to time and are working on a long term fix. Thanks for your understanding. We're glad it didn't effect your vacation on the Oregon Coast.
This was an added bonus, as we were able to bring my 107-year-old G'ma over from the care center for the day. A great family gathering spot with an amazing ocean view ! Thank you.
Had a great experience and A++ rental!
Thank you for your great review!
We planned a last minute getaway and couldnt have had it any better. The price was so good for all that we got. Comfy living space, easy kitchen, good beds and baths. We were thrilled with the view, easy access to beach, and listening to the waves. Rockaway was a good place to stay. Quiet but has easy access to restaurants and stores.
The beach right out front of this property is so amazing. A person can walk for miles and we did. So very cool to have fires on the beach and meet others staying at the property. The condo is well appointed everything a person needs. So great that it is pet friendly!
We recently spent a week in unit 108 of the Rockaway Beach complex. We found the location was so much better than we had expected. We loved the view of the beach, natural vegetation and the ocean right from our living room and front balcony. We loved being above the walkway and the only people we saw were the few who were out walking the beach at a distance. Our dog is a barker, so not being able to see people was a HUGE plus for us.
The sand and beach is spotless. I spent almost every morning walking barefoot in the surf.
We found a full-size grocery super-store in Tillamook and were able to buy our groceries for the week. We were able to cook all our meals onsite with all the provided pots and pans. We even cooked us some fresh crab and clams we purchased just outside of Tillamook. We did eat out one night in a wonderful restaurant we found in Tillamook. We also bought clam chowder for several lunches and found it to be the best we've ever had (especially The Blue Herron in Tillamook).
From Rockaway, we were well within driving distance of several of the most beautiful beaches on the west coast. One afternoon, we went all the way to Astoria and even Cape Disappointment in WA. We spent low tide on Ecola beach which was one of our favorite "scenic" beaches. We also loved the beautiful three capes drive out of Tillamook.
If there are any quilters reading this, we found the cutest quilt shops at Cannon Beach, Wheeler and on the cape loop drive near Tillamook. I believe there are more shops in the area. The staff were so friendly and I was able to select several seascapes for my next quilt project.
I really can't think of anything that would have made this a better experience except that I would have loved to have been able to keep the windows open at night. The back of the condo is on Highway 101. The traffic noise didn't bother me when we slept, but it did bother my fiance. I had hoped to be able to fall asleep to the sound of the waves breaking on the shore. In spite of this, we talked several times of how we would love to retire and live here. We all (including the dog) found it hard to leave.
We don't know when, yet, but we will definitely return! Thanks for the great vacation! It was well worth the cost which we found extremely reasonable and much cheaper than a hotel (plus we liked saving money by cooking our own meals.)
Our overall experience was great. Because of our it we have decided to make it a yearly trip. Looking forward to coming back next year.
Thank you Vacasa Rentals for making our Labor Day Vacation an amazing one.
Overall, enjoyed it but the maintenance items mentioned above (Shampoo, soap, conditioner holder fell off... thermostat was useless... Door lock was pretty temperamental, carpet was completely wet for our first evening) should not have happened for this price... I would expect this at a Motel 6
We enjoyed our 3 night stay at Rockaway Beach. The suite was extremely spacious for the 6 of us and the views were great. It is a very quiet location, which is what we wanted. For a little more action we drove 30 minutes to Cannon Beach and Seaside.
We spent two days and nights at this condo. It was such a wonderful time! We have small kids, 6,2, and a baby. The condo was a great size and not a lot of knick knack stuff that the kids could play with. Going to the beach was so fast, less than a minute and it was a very private beach! We spent a lot of time playing in the sand and water and it was super easy to run back to the condo to get something or take a break and get some lunch. This condo is on the far end, closest to hwy 101, still had a great view of the ocean but was private. Some of the front condos would have spectacular views of the ocean but must have been an extremely bright sunset right in your window and lack of privacy from the beach walkway. Having an elevator to unload/reload the car was so quick and really nice option. The only downside I would say is the master room had a queen bed that wasn't so comfortable, the mattress not the all the great linens and blankets. The kitchen had everything, even a coffee grinder. We would definitely stay here again!
I have been on many vacations but this vacation was my favorite by far. When we arrived we were blown away by the condo and the view...we had seen pictures but the pictures did not do it justice.
I couldn't believe how stocked the condo was, we really only did need to bring clothes and toothbrushes. Every thing was high quality too. I was very happy that there were extra blankets too for snuggling on the couch.
It took one minute to get to the beach and it was breath taking. We were so happy with the time of year we chose as we pretty much owned the beach. The sunrise and sunsets were amazing and we didn't miss one!
We had only one problem (the garbage disposal), I emailed about it and had a reply in 5 minutes! The gal asked if I needed it fixed immediately or if it could wait till tomorrow (Sunday). I said Monday is fine (everyone needs Sundays off). Sunday morning we had a knock on our door and it was fixed in the matter of minutes. I couldn't believe it.
Everything about our stay was wonderful, after 3 days there we decided we needed to stay longer and called to extend our stay. I will be calling to rebook for next year.
Thank you very much for a most memorable vacation!
This is by far one of the nicest places we have stayed on the Oregon Coast. Clean, modern and felt like a 5 star getaway! We picked out a just-caught sea bass from Girabaldi Cannery down the road. Soon we were feasting like royalty with a little salad and wine, gazing at the pounding surf. Best. Vacation. Ever.
When our family walked into the condo, we were blown away with how posh the place was. It had state of the art electronics, appliances & furnishings. Then we looked out the floor to ceiling windows. Our breath caught, the view of the ocean was breathtaking! The ceilings are vaulted. The kids ran around checking the place out & said "The bathroom floors are heated!" I couldn't believe it, I checked it out myself & thought, "Oh yeah, I gotta have this at home." The showers had a walk in style & were very roomy. There was a nice & deep tub for soaking. That came in handy after a long day of walking on the beach. The coffee, apple cider, cocoa, creamer & sugar was a nice touch. So was the popcorn & flat screen TV, DirecTV & DVD player. I could hear the ocean from every room. he elevator was convenient & my 13 year old dog appreciated that since she can't use the stairs. The beach access was easy & the ocean is right there. We will be telling everyone we know how great this place is!
Outstanding experience. My wife, son and I can't wait to go back.
Immediately when we walked in the room we were blown away with the view of the ocean right out the floor to ceiling windows in the living room. The rental was exactly as pictured with new furniture and nice finishes. The rental provided everything from shampoo/conditioner, cookware, beach towels, to high speed wireless internet. There is even an elevator that goes right up and into the condo!
During our stay we ventured to the nearby towns to hike around the coast, check out some of the amazing restaurants and coffee shops, and other tourist attractions like the Tillamook cheese factory and the Nehalem winery. We also enjoyed a few campfires on the beach! If you like being right in the middle of everything you might want to look for something closer to Cannon Beach. We appreciated the more quiet location.
I would highly recommend this rental to anyone thinking about staying on the Oregon coast- you will not be disappointed!
We are pleasantly surprised that it a quiet area and ample parking. The condo was clean, the kitchen was well equipped with pots, pans, dishes. There was no shortage of basic things like paper towels, etc. The pathway to the beach was narrow becasue the bushes were a bit overgrown, but we were not too troubled with that. Great place to stay.
We enjoyed our stay at this location, it was right on the beach with view of the beach from the living room. Condo was very spacious and had everything we needed for our stay. There was lots of parking and is dog friendly. We enjoyed our stay and would highly recommend this location.
First time on the Oregon Coast and a great clean and comfortable spot to do day trips. Thank you!
We took our kids for a few days away at the beach and were very pleased with this condo. The proximity to the beach was wonderful for us and we really appreciated the elevator into the condo that we could use when loading and unloading our things. The furnishings were very nice and with the exception of two small hiccups, our stay was very pleasant. We have already recommended these condos to others.
All in all, I am happy that I stayed at the Manhattan Beach Condos having changed my original reservations from a place in Cannon Beach. Cannon beach this past memorial weekend was quite a crowd and although nice to visit, glad I wasn't staying there. Rockaway Beach is way less touristy and more secluded. If you don't have any intentions of eating out at the local restaurants and you want to save some money- stay at the Manhattan Beach Condos. They are comfortable
There are several great restaurants in the area we can recommend for your next trip. This is one of the closest lodging options to the Nehalem River Inn, which is widely regarded as one of the finest restaurants on the Oregon Coast. Personally, I always enjoy the Mazatian Mexican Restaurant in Rockaway Beach – their seafood burritos are incredible, and the servings are large enough that you'll have lunch for the following day as well. They also have access to the taps from the neighboring pub, which means they have great drinks and about 30 beers on tap.
When the weather's nice (or if you're in the mood for some takeout), Woody's BBQ and Old Oregon Smokehouse are great options (they primarily have outdoor seating).