How a vacation rental turned into a lifelong friendship

Jon explains why a personal touch in a time of need was essential for his family’s Alaska rental.


Jon E. and his family's vacation rental journey began with the goal of seeking a more personalized property management company to care for their first Alaska home.

They met with several management companies—including Vacasa—to ensure they found the right partner. At the same time, they prepared for running a successful vacation rental and designed a condo that delivered the ideal guest experience that evoked the natural beauty of Anchorage.

As the family discussed options, they knew they needed something more than a vacation rental property manager that would simply check off boxes or respond to task requests. Instead, they needed someone who would be present and involved. They needed a partner, and they met Vacasa’s Sales Executive, Stacy N.

"When I met Stacy, something was different. I really liked her. She cared a lot more about me, while the other two companies I’d spoken to just wanted to list my property. That turned into something I didn't expect," says Jon.

Welcome to Anchorage

Modern vacation rental management

Get a personalized estimate of how much your home could earn.

Family first

The start of Jon and his family's first vacation rental was anything but conventional. For starters, a series of unfortunate events abruptly placed them in a situation of catastrophic recovery. That led them to shelve their dreams of sharing their Alaska condo with others without a start date in sight.

"We were in a car wreck two years ago, right when we met Stacy and explored joining Vacasa,” Jon recalls. “[Our family] almost died. We had to pause discussing getting our property set up."

For all involved, the condo could wait—family and health came first. For Stacy, this was core to her approach to building relationships with her homeowners.

"You never know another person's suffering or their struggle,” Stacy shares. “Be kind. Always. Put people first, and be proud to serve—no matter what you do."

Setting aside business in favor of compassion and understanding helped build a sense of community that only deepened the friendship Jon and his family had with Stacy.

quote-mark Created with Sketch.
"You never know another person's suffering or their struggle. Be kind. Always. Put people first, and be proud to serve—no matter what you do."
—Stacy N., Vacasa team member

While Stacy and Jon's family established a friendship outside of Vacasa \ before their unfortunate accident, her thoughtfulness ensured a lifelong friendship that transcended business.

Jon echoed that sentiment by sharing they became Facebook friends, exchanged regular texts and even received a beautiful drawing from Stacy's daughter while they were in the hospital. "We've truly come to appreciate Stacy on a personal level."

New beginnings, same dream

After tremendous work and good fortune, Jon and his family recovered and eventually worked with Stacy to realign their vacation rental goals. And while most of their conversations with Stacy weren't particularly focused on their investment property or business, their initial goal resurfaced when the timing felt right.

Jon was able to pick up where they left off and launch the Midtown Anchorage Basecamp Condo with the help of Stacy and Vacasa.

"We ended up getting a great company to take care of our house, have it listed on all the best possible places, and bring us the peace of mind that comes with wanting that kind of turnkey service that [Vacasa] offers so greatly, but it came with a lifelong friend. Never really thought it would, but Stacy is so wonderful."

"We're incredibly thankful for Vacasa. You guys change people's lives—literally. All [of our] prayers were answered, and we're grateful we're part of your family," Jon says.

quote-mark Created with Sketch.
We're incredibly thankful for Vacasa. You guys change people's lives—literally. All [of our] prayers were answered, and we're grateful we're part of your family.
—Jon E., Anchorage, Alaska vacation homeowner

A primary goal for Jon's family was to invite others to experience the boundless beauty surrounding their vacation rental in Anchorage, Alaska. They don't take that gift lightly. Recently, Jon shared that his guests always leave his condo inspired and eager to return. What’s more, he sees that continuing with Vacasa at the helm of his property.

In turn, Stacy and the local Vacasa team take this responsibility seriously. "Be present in conversations with your homeowners, team, friends, etc.” Stacy reflects. “They're sharing a gift with you—honor it."

You might also like...

Caroline's story

How Vacasa tripled one owner's income and saved the family vacation home

Diane's story

How we helped one Vacasa homeowner share her “happy place”

Jon's story

How we helped one homeowner rent with ease—from 17+ hours away

Karen's story

How a Vacasa skeptic became one of our biggest believers

Patrick's story

How one homeowner earned over $200,000—even in 2020

Diana's story

How an experienced vacation rental owner found a company she could truly trust

Let's get started

Talk to us

You've got questions. We've got answers.

Call 888-711-0781 to speak with a Homeowner Consultant, who can answer preliminary questions and see if we’d be a good fit for you.

If you'd like to move forward, we’ll put you in touch with our market expert in your neighborhood to explore the financial potential of your home, outline our management fee, and introduce your local team.


Get more info

Not ready to chat? We’ll email you more info to explore.

California licenses
Vacasa Seasonals Inc.
California DRE #02160171

Vacation Palm Springs Real Estate, Inc.
California DRE #01523013

Vacasa offers property management and other real estate services directly through Vacasa LLC and through Vacasa LLC's licensed subsidiaries. Click here for more information about Vacasa's licensed real estate brokerage/property manager in your state. Vacasa’s licensed real estate brokerages/property managers include: Vacasa Alabama LLC; Vacasa Arizona LLC; Vacasa of Arkansas LLC; Vacasa Colorado LLC (Micah Victory); Vacasa Delaware LLC, 302-541-8999; Vacasa Florida LLC; Vacasa Illinois LLC 481.014072, Micah Victory Managing Broker Lic# 471.021837; Vacasa Louisiana LLC, Dana MacCord, Principal Broker, ph 504.252.0155 (Licensed in LA); Vacasa Michigan LLC, 602-330-9934; Vacasa Missouri LLC, Vicki Lyn Brown, Designated Broker; Vacasa Nevada LLC; Vacasa New Hampshire LLC,45 NH-25, Meredith, NH 03253, Susan Scanlon, Broker of Record; Vacasa Minnesota, Broker: Micah Victory, license #40877637; Vacasa New Mexico LLC, 503-345-9399; Vacasa New York LLC, 888-433-0068, Susan Scanlon, Real Estate Broker; Vacasa North Carolina LLC; Vacasa Oregon LLC; Vacasa Pennsylvania LLC; Vacation Palm Springs Real Estate, Inc., California DRE #01523013, Mark Graham, California DRE #00700720; Vacasa Real Estate LLC (licensed in Texas, Debra Brock, Designated Broker); Vacasa Real Estate LLC (licensed in Washington, Robert Brush, Designated Broker); Vacasa Seasonals Inc., California DRE #02160171, Lisa Renee Stevens, California DRE #01485234; Vacasa South Carolina LLC; Vacasa South Dakota LLC; Vacasa Tennessee LLC; Vacasa Vacation Rentals of Hawaii LLC, 69-201 Waikoloa Beach Dr. Ste. #2F17, Waikoloa, HI 96738; Vacasa Vacation Rentals of Montana LLC, Terah M. Young, Licensed Property Manager; Vacasa Virginia LLC; Vacasa Wisconsin LLC; Vacasa Wyoming LLC. In Canada, this advertisement is provided by Vacasa Canada ULC, CPBC lic. number 75826, 172 Asher Rd. V1X 3H6 Kelowna, BC.