How we helped one homeowner rent with ease—from 17+ hours away


The challenge

When Jon T., a West Virginia native, began looking for vacation rentals in Florida, he faced a logistical dilemma: How would he successfully manage his property from 17 and a half hours away?

The (hands-off) solution

Once he bought his new home, Jon started emailing property management companies in Panama City Beach—and Vacasa was the first to respond. Jon was looking for an organized and performance-driven partner that would allow him to be hands-off with his investment, and he loved the fact that we were proactive, professional, and responsive. “I emailed Vacasa at 9 o’clock at night. By 10 o’clock, I received a reply from Keely, our Vacasa rep, saying, ‘I know it’s late, but I’ll call you first thing tomorrow.’ And sure enough, she did.”

Right away, Jon knew he had a special team on his hands. “My local team is amazing—especially my manager, Keely. She met me at settlement and gave me all the information I needed to make an educated decision. From the very beginning, things fell right into place, and we worked really well together.”

Jon was impressed with how seamless set-up was, even from afar. “My condo was a brand-new purchase, so it was empty. Keely went above and beyond to get the place ready to rent before the peak season. She even helped me get the furniture delivered, get the condo decorated, and make it functional for our guests. She played an integral part—I barely had to do a thing.”

The results

Despite living a thousand miles away, Jon can rest easy knowing his investment is in expert hands. “Because I’m so far away, peace of mind has value—and Vacasa provides that. Giving the control to such capable people has been great. It just goes: there’s money in the bank, I’m not bombarded with phone calls, and I don’t spend time worrying about my home.”

Our local teams have helped Jon maintain his peace of mind, even in the aftermath of Hurricane Michael. “When I heard the news [about the hurricane], I was getting ready to purchase a flight to check on everything and make sure my unit was dry. But then, out of the blue, I got a call from Keely. She was in my unit calling to reassure me that, although there was some water that had come through the front door, she was going to clean it up, turn on my air conditioner, and reset my fuse. I didn’t have to worry about traveling down there after all.”

Jon’s favorite thing about Vacasa is far and away our local presence. “Keely and her team have done everything they said and more. They take care of every little problem, and Keely is always available to answer my questions. She is our savior down there in Florida.”

quote-mark Created with Sketch.
Because I’m so far away, peace of mind has value—and Vacasa provides that. Giving the control to such capable people has been great.
Jon T., homeowner

With our help, Jon also achieves high levels of financial success. Last year, he made over $19,830 in rental income on his condo, and he maintained a staggering 78% occupancy rate. Jon also loves our comprehensive pricing structure. “The flat fee is amazing. I know exactly what I’m getting with Vacasa—I don’t get nickel-and-dimed. In the end, I get to keep more of my money.”

Jon is so thrilled with his results, he and his wife are looking to purchase another property in Panama City Beach. “I’m probably Vacasa’s biggest fan,” Jon says. “Each year I refer between six and twelve people. That’s how much I love Vacasa.”

The opinions and experiences in this article represent the author’s viewpoint and do not necessarily reflect Vacasa policies.

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Vacasa offers property management and other real estate services directly through Vacasa LLC and through Vacasa LLC's licensed subsidiaries. Click here for more information about Vacasa's licensed real estate brokerage/property manager in your state. Vacasa’s licensed real estate brokerages/property managers include: Vacasa Alabama LLC; Vacasa Arizona LLC; Vacasa Delaware LLC, 302-541-8999; Vacasa Florida LLC; Vacasa Louisiana LLC, Dana MacCord, Principal Broker, ph 504.252.0155 (Licensed in LA); Vacasa Michigan LLC, 947-800-5979; Vacasa Missouri LLC, Susan Scanlon, Designated Broker; Vacasa Nevada LLC; Vacasa New Hampshire LLC, P.O. Box 283, Conway NH 03818, Dave Grant, Broker of Record; Vacasa New Mexico LLC, 503-345-9399; Vacasa New York LLC, 888-433-0068, Susan E. Scanlon, Real Estate Broker; Vacasa North Carolina LLC; Vacasa Pennsylvania LLC; Vacasa Real Estate Corporation, California DRE #02105811, Joseph Czapkowicz, California DRE #01380722; Vacation Palm Springs Real Estate, Inc., California DRE #01523013, Joseph Czapkowicz, California DRE #01380722; Vacasa Real Estate LLC (licensed in Colorado, Daned Kirkham); Vacasa Real Estate LLC (licensed in Idaho, Oregon, and Utah); Vacasa Real Estate LLC (licensed in Tennessee, 615-671-9916); Vacasa Real Estate LLC (licensed in Texas, Debra Brock, Designated Broker); Vacasa Real Estate LLC (licensed in Washington, Robert Brush, Designated Broker); Vacasa Seasonals Inc., California DRE #02160171, Daned Kirkham, California DRE #01424621; Vacasa South Carolina LLC; Vacasa Tennessee LLC; Vacasa Vacation Rentals of Hawaii LLC, 3350 Lower Honoapiilani Road, Suite 600, Lahaina, HI 96761; Vacasa Vacation Rentals of Montana LLC, Patrice Tompkins, Licensed Property Manager; Vacasa Virginia LLC; Vacasa Wisconsin LLC; Vacasa Wyoming LLC. In Canada, this advertisement is provided by Vacasa Canada ULC, CPBC lic. number 75826, 172 Asher Rd. V1X 3H6 Kelowna, BC.