After reading up on past reviews, and watching the Gordon Ramsay episode of this hotel, we went into our stay prepared. It's under new management now - you need to call Vacasa to book. The restaurant below was still closed so we didn't have any noise issues like some mentioned. The bar did look open at one point but closed early. I will say there was a window shade only on the window next to the door, but not on the door, and there appeared to be a broken rolled up shade above the window and door that looked covered in dust.. so room for improvement in areas. Hopefully the new management company is starting to work on these things. Over all -very good experience, and it's a fantastic location right in the heart of town.
I was pleasantly surprised as the only picture shown was two twin beds. We walked in to a desk, fireplace and a comfortable Queen bed. Walk in shower and air conditioning (must have for the heat). Accomodating and friendly at check-in, great access to everything Chelan. Will stay again for sure!